Return & Refund:

Once delivered, your order will not be given any refund service except for special problems. We guarantee the validity of all products before delivery. In order to protect your rights and interests. If there is indeed a problem with the product you purchased, please contact help@bigplayers.com within 24 hours.

After confirming that the order problem was caused by us, we promise to give you a full refund or a partial refund as the case may be. And the refund will be returned to your payment account within 7-15 working days. Any refund is initiated by Bigplayers.

*Any Prepaid Game / Gift Card that has already been redeemed will not be refunded under any circumstances.