Once the delivery is completed, the order does not accept return and refund service except special circumstances. (Includes but are not limited to: xxxxxxxxx.) To protect your rights, if there is any problem about your order, please contact our customer service email: help@bigplayers.com within 24 hours after delivery.

After confirming that the order problem is caused by the merchant, we will give a partial or full refund of the order depending on the situation. The refund will be returned to your payment account within 7-15 days. The initiation operation will be performed by Bigplayers.

*Prepaid Game/Gift Card that has been redeemed will not be refunded.